Support Center.- FAQ's
Last Review and Update: 11/2016

Emergency Direct Line: If you have problems or question about your sign: Light or LED shut off, awning, installation or another maintenance, Please Call Us at anytime in order to provide the fastest service.

Frequently Asked Questions
Here are some frequently asked questions by our customers. If you cannot find an answer to one of your questions, feel free to contact us at 1(617) 701-SIGN (7446)

Why Boston Graph as my signage and printing provider?
Because we offer the highest quality in all of our services and products at a reasonable and competitive cost.

What is your service coverage area?
At this time we provide service in all new england: Massachusetts, New Hampshire, Vermont, Maine, Rhode Island and Connecticut.
Also New York and New Jersey as request. Just call us for any question or inquiry. (617) 701-7446
If you place an order online or by phone for any product that we offer in our website, we ship nationwide.

How much do signs cost?
The cost of your sign(s) will depend on how many signs you need, what size sign you want, the complexity of the sign design, if you want your signs illuminated, type of illumination and the type of material used to build your sign. Because signs are a design-build product the cost varies by many factors. Our professional sign representative will be able to guide you in your decision while keeping your budget in mind.

What is your payment policy?
No Cash Return. All remain balance will be apply as an store credit.
A 50% or the total of your order required before start working in your project through a contract.
For Signage projects, the remain balance has to be pay in full 3 to 4 days prior any installation work.
Orders or services less than $250 has to be pay in full. We accept the major credit cards and checks by phone or in person.
Cash (only in person).

NOTE: If you pay with a personal or business check, we'll start working on your order as soon as your check is accepted by the bank.

Are your company licensed and insured?
Yes! We are fully insured & Licensed. We take very serious our responsibility with your business and all employees that work with Us.

Do I need a city permit?
Yes. Exterior signs require a sign permit. Interior signs normally do not. If you are upgrading to a new logo or simply updating your outdated sign face for your existing business and keeping your old location, you will likely not need a permit. Your local city or county building and planning department can answer this question with a phone call or a visit to their website. In sometimes the customer haven't the necessary time to do that. We provide this service for you in a reasonable additional Fee. Just call us for an estimate.

How long does it take to get a sign permit?
Same day or up to one month. This varies by city. Some cities issue permits “over the counter” meaning that if you submit an application that conforms to the sign code you will get your permit immediately. Other cities can take up to one month to issue a permit. If you are asking for permission to deviate from the sign code you can expect a variance request to take considerably longer than a conforming permit request. A variance request will cost more than a typical sign permit application submittal and is usually only issued when ‘hardship’ can be proved. The time it takes to get a permit is an important step in the process because most sign companies will not begin manufacturing your sign until they have a permit.

How long does it take to build my sign after city permit approval?
The length of time it takes to make a sign can vary depending in the materials, usage and complexity. Our representative strive to meet your expectations on deadlines and turnaround time. While some projects may be ready in 24 hours, other projects make take longer to complete.

Can I use copyrighted images in my signage?
Yes, but only with permission from the owner. If you are not an authorized agent of the images, then a release from the copyright owner is necessary. We hightly recomment use your own professional images that you take for your models, foods, office space, local business ect...

How long will my sign last?
The expected lifetime of a sign depends on whether you place the sign or graphic indoor or outdoor. We use sign materials for short-term applications and also provide materials for long-term projects. Whether your sign needs to withstand the elements in an outdoor setting or needs to be located indoor, our consultants will work with you to determine the best solution for your needs.

What other services do you provide?
We offer affordable advertising campaigns packages, graphic design, web development, storefront signs, awnings, lightbox, acrylic letters, channel letters, printing publications for points of sales, screen printing and digital printing for wide format full-color, what will give your business a more modern and above all professional image.
Just call us an representative will be ready to assist you with all your questions. (617) 701-7446

Full-Service Sign Manufacturing and Printing. Serving in all New England

Massachusetts, New Hampshire, Rhode Island, Connecticut, Maine, Boston, Allston, Arlington, Bedford, Belmont, Braintree, Brighton, Brookline, Burlington, Cambridge, Charlestown, Chelsea, Chestnut Hill, Concord, Dorchester, East Boston, Everett, Hyde Park, Jamaica Plain, Lexington, Lincoln, Lynn, Lynnfield, Malden, Mattapan, Medford, Milton, Melrose, Newton, Revere, Quincy, Roslindale, Reading, Roxbury, Saugus, Somerville, South Boston, Stoneham, Swampscott, Waltham, Watertown, West Roxbury, Winchester, Winthrop, Woburn, Wakefield, Weymouth, Wilmington.
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